Small butcher block countertop, butcher block cutting board, and stair tread orders will be shipped via FED-EX. On larger orders we use a variety of different freight companies which we choose depending on the size of the order and the ship to address.
We take great care when packaging your order. In the unlikely event that there is any damage during shipment and it is visible when you receive your order, please note this on your shipping receipt and have the delivery driver sign it. If there are any defective items, we will replace them in a timely manner, with shipping at our expense. Please notify us within seven days.
In most cases your order will be made and shipped usually within 3 weeks, often sooner. For very large orders, extra time may be needed. If that is the case we will get your approval before the order is processed.
Shipping charges only valid to Continental U.S., excluding Alaska and Hawaii. If you order from another location, you will be invoiced via email for additional shipping charges. If you find the additional shipping charges unacceptable, your order will be cancelled and your payment will be fully refunded.
All of our butcher block countertops and cutting boards are custom made per order and are non-returnable. Some of the stair tread and riser size and/or species are stock and can be returned within 15 days, but are subject to a 20% restocking fee. All pre-finished and handscraped orders are made to order and are non-returnable.